Small businesses often face the dilemma of lacking the huge amount of recourse their are competitors have but still needing IT support and service for their staff to keep operations running smoothly. However, not every business has the same exact IT needs. Some companies require a focus on human-focused IT support to give their less technical staff the help. Some companies must be laser-focused on network security to avoid data breaches at any cost. Other companies have a flexible workforce in multiple areas so they require IT services with a heavy focus on the cloud. Most companies have a need for all these IT support services in some way, but where items get emphasized is where things are different.
What aspects of your business’s IT support should you be most concerned about?
How Technical Is Your Staff?
Some businesses already operate in technological fields and most of their staff can be expected to have at least a rudimentary understanding of good cybersecurity practices as well as functional knowledge regarding the use of company technology. In these cases, while educating and supporting your staff is always essential, it should drain fewer resources from your IT support provider. However, if your company focuses in an area where staff is often going to have minimal technical knowledge about computers, your IT services provider can expect to spend a significant amount of time teaching and supporting your workers. Making sure you company has access to quality help desk IT support is huge in those situations.
How Sensitive is the Data You Handle?
Every company that handles financial data from its customers handles sensitive data. Focusing on cybersecurity to prevent vulnerabilities and breaches will always be a key point for a company’s IT policies and procedures. However, some companies work with even more sensitive data. If your company has government contracts, works with legal firms, or handles the full financial data of other companies as an accountant, chances are you need focus on ensuring all of that data is as safe as possible. You may want to even take extra cybersecurity measures as handling that data puts more of a target on your company’s back.
How Does Your Workforce Operate?
Does your company operate out of a single location where all the staff work? In these cases, IT support and network security is contained and requires fewer complications on the provider’s end. Modern, more flexible workforces are becoming more common though. Many companies have employees that work from home full time or numerous offices spread across the country. With more locations and requirements for remote work, a focus on cloud services that make these things possible is necessary. Keeping up the cloud infrastructure and ensuring your company always has access to the appropriate IT tools to make a flexible workforce possible is key.
You should always make sure you have comprehensive IT services available to cover the numerous needs of your small business. Still, when developing your plan or looking for a managed services provider, definitely consider the specific focuses your company will need in its IT support. Reach out to YourITGroup to discuss more about your needs and schedule an appointment.